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Frequently Asked Questions

There are a few common questions that people often ask, or difficulties new users may experience with the system. We've tried to answer some of them for you here, in an easy-reference list.

General

CD Media Purchases

Q. How do I get registered?
A: Contact your Program Administrator to see if you are eligible to download software from this System. Click on the Support button above.

Q: How do I download software?
A: You must login before you are able to download. Once logged in you may select the product that you want to download from the products page. Click on the Get It button. You will be taken to the download page - click on the button to download and install your software.

Q: Can I install my software on two computers at once?
A: No, you are limited to one installation only. If you have more than one computer i.e. home computer and laptop or work computer, you will need to choose on which one you'd like the use the software. Keep in mind as well that friends, family and colleagues who are not enrolled in a course in a department that subscribes to the MSDNAA Program are not allowed to access or use the software available from this website.

Q: I have a new computer now, how can I re-install my software?
A: You must contact your program administrator in order to re-install.

Q: If my download times out or I get disconnected, how do I continue my software download and installation?
A: If you were in the middle of downloading the software itself, there will be a shortcut icon saved on your desktop that will allow you to resume your download. Double-click on the icon to begin again. If you don't see the shortcut icon on your computer desktop, you can use the "Request Re-Install" function in the Support section.

Q: Is the software permanently unlocked by the license (or "key")?
A: No - the key allows you to install the software once. Also, if you need to re-install the software, you will need to contact your program administrator.

Q: What is e-academy?
A: e-academy is the company providing this distribution system, and the secure process for software downloads. For more information you can see their website at www.e-academy.com.

Q: How do I purchase software?
A: Students can now order a personal copy on CD Media by following these 4 easy steps:
  1. Select the product you'd like to order
  2. Choose the CD Media/Mail Order delivery option
  3. Enter your shipping information
  4. Enter your billing information (Visa/MasterCard)
In order to select a product for purchase you must be logged in. If you are having difficulties placing your order, you should contact your program administrator.

Q: Is it safe to buy things online using my credit card?
A: Absolutely. Buying products online is safer than buying products the traditional over-the-counter way. No one can see or write your credit card number. Secure encrypted transmission is used. For more information, please read the safe shopping guarantee.

Q: What products are currently available for purchase?
A: The following products are available:

Product Description
Office Groove 2007
OneNote 2007
Project Professional 2007
SharePoint Designer 2007
Visio Professional 2007
Visual Studio .NET 2005 Professional - Full Install
Windows Vista Business DVD

Each product includes one CD. The license gives you the right to install the product on one computer.

When a student purchases a product under this program, the product becomes the property of the student. The product will not terminate or expire simply by virtue of the termination, suspension, or other interruption of the student's status as an enrolled student.

Each student is limited to ONE copy of each product.

Q: What am I paying for?
A: You are entitled under your department's MSDNAA agreement to download or order software through CD Check-out at no charge. If you choose to have CD media shipped to your home, you pay a small fee to cover the cost of the CD media itself plus shipping and handling. You are not paying any fee to "license" the software, as the software is already fully licensed under your department's MSDNAA agreement.

Q: When I purchase CD Media, what will I actually receive in the mail?
A: If you choose to have the software delivered to your home or office, you will receive a CD or set of CDs in a plastic CD sleeve. If your software requires a serial number or license key, it will be attached to the CD sleeve on an orange "stickie".

Q: How are the MSDNAA Products shipped and when can I expect my order?
A: Please check the delivery options displayed on the main product page in the Storefront.

Customers in Europe, Middle East, and Africa: please allow 14 working days for delivery.

Please note: All orders received after 12 PM Eastern time are processed the following business day.

If you do not receive your package within the expected time, you should contact e-academy by sending an email to support@e-academy.com.

Q: What methods of payment do you accept?
A: Payment may be done by MasterCard or Visa.

Q: Will sales tax be charged?
A: Sales tax will be charged as follows:

Customers in North America: no sales tax will be charged.

Customers in Europe, Middle East, and Africa: VAT will be charged for customers within the EU.

Q: Will I receive an order confirmation?
A: Yes, an order confirmation is sent to you by email after you place your order. Your official receipt is displayed on the final page during the order process, and can be accessed at any time by selecting "My Software" (you must be logged in for the "My Software" link to be visible).

Q: Are there restrictions on shipping addresses?
A: Shipping is available to the following territories only: US, Canada, Europe, Middle East, and Africa.

Q: What is your order cancellation policy?
A: Cancellations are permitted within 7 days of receipt of purchase. Products must be returned unopened. The cost of shipment must be paid for by the customer unless otherwise specified. Please email support@e-academy.com to request a returns number (RMA #). An address for product returns will be supplied with your RMA #.

Q: Do MSDNAA products provide the same functionality as those available through the retail market?
A: Yes, a product purchased through the MSDNAA program offers the same functionality as a product purchased through the retail market.

Q: What happen if my CD media is defective and I cannot install the software?
A: Please send an email with your name, contact information and purchase confirmation to support@e-academy.com.

Q: Can I keep the CD media after I receive it?
A: Yes, if you purchase the CD media and pay for shipping and handling, you do not have to return the media. It is yours to keep.


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