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Frequently Asked Questions

There are a few common questions that people often ask, or difficulties new users may experience with the system. We've tried to answer some of them for you here, in an easy-reference list.

General



Q. How do I get registered?
A: Contact your Program Administrator to see if you are eligible to download software from this System. Click on the Support button above.

Q: How do I download software?
A: You must login before you are able to download. Once logged in you may select the product that you want to download from the products page. Click on the Get It button. You will be taken to the download page - click on the button to download and install your software.

Q: Can I install my software on two computers at once?
A: No, you are limited to one installation only. If you have more than one computer i.e. home computer and laptop or work computer, you will need to choose on which one you'd like the use the software. Keep in mind as well that friends, family and colleagues who are not enrolled in a course in a department that subscribes to the MSDNAA Program are not allowed to access or use the software available from this website.

Q: I have a new computer now, how can I re-install my software?
A: You must contact your program administrator in order to re-install.

Q: If my download times out or I get disconnected, how do I continue my software download and installation?
A: If you were in the middle of downloading the software itself, there will be a shortcut icon saved on your desktop that will allow you to resume your download. Double-click on the icon to begin again. If you don't see the shortcut icon on your computer desktop, you can use the "Request Re-Install" function in the Support section.

Q: Is the software permanently unlocked by the license (or "key")?
A: No - the key allows you to install the software once. Also, if you need to re-install the software, you will need to contact your program administrator.

Q: What is e-academy?
A: e-academy is the company providing this distribution system, and the secure process for software downloads. For more information you can see their website at www.e-academy.com.


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